• I updated to OverDrive Media Console v2 (or newer) for iPhone®/iPad® and the app doesn’t work. What should I do?
• I want to read an eBook but it isn't in the Adobe Digital Editions Library. What should I do?
• I got the error message 'Software or Network Error'. What should I do?
• What should I do if an eBook does not completely download?
• I cannot find the information I am looking for. What should I do?

I updated to OverDrive Media Console v2 (or newer) for iPhone®/iPad® and the app doesn’t work. What should I do?

If you experience issues after updating or installing, please restart your device…

1. Press and hold the Sleep/Wake button on the top of the device until the red slider appears.
2. Slide the slider and wait for the device to shut down.
3. Press the Sleep/Wake button again to restart.

If this does not resolve the issue, please uninstall and reinstall the app. If you continue to have problems, please contact support.

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I want to read an eBook but it isn't in the Adobe Digital Editions Library. What should I do?

You need to add the eBook to the Adobe Digital Editions Library. After you download an eBook, follow these steps to add it to the Adobe Digital Editions Library…

1. Open Adobe Digital Editions.
2. Click the Library icon in the upper left corner.
   The Library is displayed.
3. Click the word 'Library' in the upper left corner.
4. Select 'Add Item to Library'
   The 'Select items to add to library' dialog box is displayed.
5. Navigate to location to which you saved the eBook.
6. Select the eBook.
7. On Windows, click 'Open'. On Mac, click 'Add'.
   The eBook is added to the Adobe Digital Editions Library.

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I got the error message 'Software or Network Error'. What should I do?

Attempt to download the title again…

1. Login to your account.
2. Click the 'My Bookshelf' link.
   The titles you currently have checked out are displayed.
3. Click the title's 'Download' link.
   The title is downloaded.

If the 'Download' link is no longer available, contact support to reactivate the download link. Be sure to provide the purchase date, email address you used to create your account, transaction ID, and the title of the eBook.

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What should I do if an eBook does not completely download?

Attempt to download the title again…

1. Login to your account.
2. Click the 'My Bookshelf' link.
   The titles you currently have checked out are displayed.
3. Click the title's 'Download' link.
   The title is downloaded.

If the 'Download' link is no longer available, contact support to reactivate the download link. Be sure to provide the purchase date, email address you used to create your account, transaction ID, and the title of the eBook.

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I cannot find the information I am looking for. What should I do?

Please email support. Be sure to include the following information…

• Transaction ID
• Title(s) of problem eBook(s)
• Steps to reproduce the problem
• Exact text of any error messages
• URLs of any error pages
• Operating system (Windows 7, Windows Vista, Mac OS 10.6.2, etc.)
• Web browser and version (Internet Explorer 8.0, Firefox 3.0, etc. In most browsers, find this under Help > About.)
• If applicable, eBook device model

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